Privacy Policy
Version 1.4 | Last updated: 13 April 2026
Commnia is a leading cloud-based construction management software provider, headquartered in Sydney, Australia. Commnia Pty Ltd (collectively with any subsidiaries and affiliates, “Commnia”, “Company”, “we”, “us”, or “our”) values the protection of your privacy and maintaining your trust in our services. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR) and other relevant privacy laws.
1. What is Personal Data
“Personal Data” refers to any information, in any form, that can identify a specific individual either on its own or when combined with other data. This includes data considered personal under relevant laws. Examples include a person’s full name, business address, phone number, fax number, email address, geolocation of an individual or their device, and biometric data. It also encompasses cookie identifiers linked to registration details, browser or device-specific identifiers beyond the user’s control, and web or mobile browsing or usage data linked to the above. Personal Data does not include information that has been de-identified, aggregated, or anonymised as per applicable law.
2. Scope
This Privacy Notice describes how Commnia uses and protects Personal Data collected through:
- Our websites: the Commnia website, the Commnia Knowledge Base, and any other Commnia websites on which this Privacy Notice appears (“Sites”);
- Offline communications such as phone calls or site visits (“Offline Communications”);
- Conferences and events (“Events”); and
- Our social media, online products, learning tools, and services such as stories and forums (“Services”).
This Privacy Notice also explains our general marketing practices.
3. The Commnia Platform
This Privacy Notice may apply to Commnia’s software-as-a-service products, including the licensed software available through our platform via https://commnia.com, and any software, mobile applications, products, devices, or other services (collectively “Commnia Platform”).
For much of the Personal Data processed through the Commnia Platform, we act as a processor/service provider and will only process such information on behalf of and in accordance with the instructions of our customers. Use of the Commnia Platform is governed by a separate agreement, including an executed data protection agreement as applicable (“Terms of Service Agreement”), that covers the use and processing of data provided by users, which may include Personal Data, as well as other information or documents uploaded into the Platform (“Platform Content”). The customer (e.g., your employer or another entity or person) that entered into the Subscription Agreement with Commnia controls its use and access of the Commnia Platform (their “Instance”) and any associated processing of Platform Content. If you have been granted access to the Commnia Platform as a user, please contact the customer whose Instance you are using for questions regarding Platform Content.
By using the Sites, Commnia Platform, or otherwise giving us your Personal Data through our Services, Events, or Offline Communications, you agree to the terms of this Privacy Notice.
4. Personal Data We Collect
We may collect Personal Data in several ways, including from you directly, automatically when engaging our Sites or Commnia Platform, or through third parties.
Information You Provide to Us Directly
We may collect information directly from you when you engage with the Sites and set up accounts, sign up for or engage in any of our Services, register for Events, contact customer support via telephone or email, engage with our social media platforms or other Services, visit our offices, or otherwise contact us. The information we may collect includes:
- Your name, phone number, and other contact details, including the company you work for, for example, when filling out a request via the Sites or for Services, Events, or Offline Communications;
- Your username, password, and email when you register for an account to interact with portions of the Sites;
- The profile information you provide us when you create your account profile to use certain areas of the Sites or Commnia Platform;
- Information you provide to attend Events;
- Information you provide for technical support or customer service requests, including via chat, email or Offline Communications;
- Site tools such as cookies;
- Any information that you upload to the Sites and/or input into your account, including comments, forum posts, testimonials, or blog entries that you may provide via our Sites or for Services, which may be visible to other users of our Sites; and
- Any other information you may provide to us voluntarily through your use of our Sites, Services, Events, or Offline Communications, including referrals, questions, or other details.
Information We Collect Automatically
We automatically collect information regarding the actions you take on the Sites and the Commnia Platform. This type of usage data helps us understand trends in our users’ needs so we can better consider new features or otherwise tailor the Sites and Commnia Platform. We may share this usage data with third parties for legitimate business purposes, including to help us better understand our customers’ needs and improve the Sites and Commnia Platform. Some examples of the usage data we may collect include:
- The type of web browser you use;
- Device type;
- Log or site access data;
- Your operating system;
- Your web request;
- Your Internet Service Provider and cookies;
- Location data, such as your IP address;
- Referring/exit pages and URLs;
- The pages you view and how you interact with links;
- The time and duration of your visits to the Sites or use of the Commnia Platform; and
- Other information relating to your devices and your activity on the Sites and Commnia Platform.
We may store such usage data itself and such information may be included in databases owned and maintained by Commnia affiliates, agents, or service providers. We may use such information and pool it with other information, for example, to track the total number of visitors to our Sites or users of the Commnia Platform. We use this information to help us understand how people use the Sites and Commnia Platform and to enhance our Services.
Our mobile application for the Commnia Platform may collect certain additional information automatically, including the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, available storage space, connection type (e.g., WiFi vs. cellular), and information about the way you use the application.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded. We link certain information we store within the analytics software to authorised users for customer usage and metrics, and to aid in customer success.
Location Data
We may use GPS technology to collect and process location data from users who have enabled our mobile application’s location services on their devices. This location data is primarily used to improve site safety and security, such as automatically signing users out when they leave site perimeters. We hold location data in strict compliance with this Privacy Policy and process it solely for the aforementioned purpose.
By enabling location services on their device, users grant their consent for us to process their location data accordingly. Users may opt to disable location services at any time via their device settings or within the mobile application. Location data will not be shared with third parties except as required by law or as otherwise permitted under this Privacy Policy.
5. AI-Powered Features (Nia)
The Commnia Platform includes Nia, an AI-powered assistant designed to help users navigate the platform and access project information. Where Nia processes Platform Content or Personal Data, it does so solely within the Commnia Platform environment and in accordance with this Privacy Policy and the applicable Terms of Service Agreement. Nia does not use your data to train external AI models. If you have questions about how Nia processes data within your organisation’s Instance, please contact your account administrator.
6. Cookies
We may use cookies (a small text file placed on your computer to identify your computer and browser) to improve the experience of the Sites and Commnia Platform, such as pre-populating your username for easier login, to allow user-specific messaging, or to permit user-specific advertising.
We classify cookies in the following categories:
- Strictly Necessary Cookies – essential for the platform to function;
- Performance Cookies – help us understand how users interact with our Sites;
- Functional Cookies – enable enhanced features and personalisation; and
- Targeting Cookies – used to deliver relevant content.
You can opt out of each cookie category (except strictly necessary cookies) via the Cookie Settings option on our Sites. You can also remove persistent cookies and change your privacy preferences by following directions in your Internet browser’s help directory. However, certain features of the Sites or Commnia Platform may not work if you delete or disable cookies.
We and our partners use similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base. Users can control the use of cookies at the individual browser level.
7. How We Use Your Personal Data
We may use your Personal Data for the following purposes:
- Creating and managing your account;
- Provision and monitoring of the Sites and Commnia Platform, including to support platform security;
- Providing you with a newsletter subscription;
- Surveys, contests, and other special offers – if you elect to participate, you will need to provide certain Personal Data;
- Customer stories and imagery, where you have provided consent;
- Responding to your questions and requests;
- Contacting you about other products, services, and events that may be of interest to you – with your consent where required;
- Marketing, research, and data analysis to better understand and serve our users;
- Improving the content and functionality of the Sites and Commnia Platform;
- Order fulfilment for services requested through the Commnia Platform;
- Administering online education and training;
- Providing customer service and technical support;
- Event management;
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities; and
- Carrying out any other purpose described to you at the time the information was collected.
Testimonials: We display personal testimonials of satisfied customers on our Sites. By explicitly consenting to provide a testimonial for publication, you agree that Commnia may use your testimonial, along with your name and company name, in all media.
8. Legal Basis for Processing Your Personal Data
If you are a visitor from the EEA, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.
We will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.
9. Who We Share Your Personal Data With
Your Personal Data, such as your name or username, may be available to others, for example when you create a profile or submit public queries. This information may be accessed by users who use the Sites or Commnia Platform and may be accessed by commercial search engines such as Google, Yahoo, and Bing to the extent that such engines are permitted to access the Sites or Commnia Platform.
We may disclose your Personal Data to the following categories of recipients:
- Commnia subsidiaries and affiliates who provide data processing services to us including customer support, marketing, or delivery of the Commnia Platform;
- Co-sponsors of events you attend;
- Service providers that we believe to be trustworthy and have privacy practices consistent with ours (“Service Providers”). We contract with Service Providers to provide services such as hosting and maintenance, data analytics, data storage and management, and marketing. We only provide Service Providers with the information necessary for them to perform these services. Each Service Provider must agree to use reasonable security procedures and practices to protect your Personal Data from unauthorised access, use, or disclosure;
- Our business partners, such as integration partners, referral partners, reseller partners, and marketplace partners, with whom you interact via Commnia;
- A potential buyer (and its agents and advisers) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Privacy Notice; and
- Any other person with your consent to the disclosure.
10. Cross-Border Data Transfers
Commnia’s primary infrastructure is hosted on Amazon Web Services (AWS) and Microsoft Azure, with primary data storage located in Australia. Some service providers and third-party tools we use may be located in other countries, including the United States. Where Personal Data is transferred outside Australia, we take reasonable steps to ensure the recipient handles that data in a way that is consistent with the Australian Privacy Principles, including by using contractual protections or only transferring data to countries with comparable privacy protections.
If you are located in the EEA, transfers of your data outside the EEA are conducted under applicable data transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights in relation to your Personal Data:
- Access – the right to request a copy of the Personal Data we hold about you;
- Correction – the right to request that we correct inaccurate or incomplete Personal Data;
- Deletion – the right to request that we delete your Personal Data, subject to our legal obligations;
- Objection – the right to object to certain types of processing, including direct marketing;
- Restriction – the right to request that we restrict how we process your Personal Data in certain circumstances; and
- Portability – where applicable, the right to receive your Personal Data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details in Section 15 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
If you are dissatisfied with how we have handled your Personal Data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or with the relevant supervisory authority in your jurisdiction.
12. Security
Commnia takes information security seriously. We hold ourselves to the highest international standards for security management and have implemented extensive measures – including physical, operational, and technical safeguards – to protect your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
While we strive to ensure the security of information transmitted on or through our platforms, no data transmission over the Internet or other network can be guaranteed 100% secure. We encourage vigilance and caution when transmitting any sensitive information.
Use of our platform is also governed by our Acceptable Use Policy, which outlines prohibited behaviours that may impact system integrity and data security.
13. Data Breach Notification
Commnia maintains procedures for detecting, reporting, and responding to data breaches in accordance with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988 (Cth). In the event of a data breach that is likely to result in serious harm to affected individuals, we will:
- Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable;
- Notify affected individuals directly where required; and
- Take prompt remediation steps to contain and address the breach.
If you believe your Personal Data held by Commnia has been compromised, please contact us immediately using the details in Section 15.
14. Data Retention
We will retain your Personal Data for as long as we have an ongoing business relationship with you, or as long as is necessary to comply with applicable law, tax requirements, or to enforce our agreements.
When we have no ongoing legitimate business need to process your Personal Data, we may either delete or de-identify it. If deletion is not immediately possible (for example, because data has been stored in backup archives), we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
15. Information from Other Sources
We may receive information about you from other sources, including your company or third parties who are Commnia customers or users, and combine this data with information we already have about you. If others give us your information, we will only use it for the purpose of providing, supporting, and improving Commnia services, and in compliance with the specific reason for which it was provided. The types of Personal Data we may collect from third parties include: name, phone number, and other contact details, including the company for which you work.
16. Children’s Privacy
Our platform is intended for use by professionals in the construction industry and is not directed at children. We do not knowingly collect Personal Data from individuals under the age of 16. If we become aware that we have inadvertently received Personal Data from a child under the age of 16, we will delete such information from our records promptly. If you believe we have collected Personal Data from a child, please contact us immediately.
17. Do Not Track
At this time, Commnia does not recognise automated browser “Do Not Track” signals. However, you can manage your tracking preferences through our Cookie Settings, available on our Sites, and through your browser’s built-in privacy controls.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:
- Sending an email notification to the address associated with your account; and/or
- Displaying a prominent notice on the Commnia Platform or our Sites.
The updated policy will indicate the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the Commnia Platform or Sites after the effective date of any changes constitutes your acceptance of the updated policy.
19. Social Media Widgets
Our website includes social media features, such as the Facebook Like button, and widgets such as the “Share this” button or interactive mini-programmes that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing the features.
20. How To Contact Us
If you have questions, concerns, or requests regarding your Personal Data or this Privacy Policy, please contact us at:
Commnia Pty Ltd
Email: hello@commnia.com
Phone: +612 9571 5540
Address: Suite 603, 65 York Street, Sydney NSW 2000, Australia
For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992